Returns and Shipping Policy

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept products such as intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift vouchers
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we'll send you an email to confirm receipt of your returned item. We'll also notify you whether your refund has been approved or denied.
If your request is approved, your refund will be processed and, within a certain number of days, a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company: it may take some time before the refund is officially posted.
Next, contact your bank. There's often some processing time before a refund is posted.
If you've done all of this and still haven't received your refund, please contact us at info@feelgarda.com

Items for sale (if applicable)
Only regular-priced items can be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange them for the same item, please email us at info@feelgarda.com and send your item to: FeelGFarda - Via Marino Marini n11, 46043 Castiglione delle Stiviere (MN) - Italy

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we'll send a refund to the gift giver and they'll be notified of your return.

Shipping
To return the product, you must send it to: FeelGarda - via Alfonso Lamarmora N15, Lonato del Garda, Bs, 25017.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you're shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee we'll receive your returned item.

Policy

Privacy and personal data protection:

A- Please note that, pursuant to Art. 13 of EU Regulation no. 2016/679 (hereinafter "GDPR") and pursuant to Art. 13 of Legislative Decree no. 196 of 2003, the data provided during registration on this site are collected for the shipment and possible invoicing of the order and all commercial information.

In case of failure to provide the data, the order will not be successful.

FeelGarda undertakes to treat such data confidentially and not to disclose them to unauthorized persons, nor to use them for purposes other than those indicated here, unless explicitly authorized by the Customer. However, in order to pursue the execution of this contract, such data may be communicated to collaborators and employees delegated to their storage and to the performance of the above activities, and will be disseminated exclusively within the scope of the purposes of the service rendered. Such data will also be exhibited at the request of the authorities authorized by law.

The data controller and data processor is: Samuele Rizzo

In relation to the processing of personal data, the customer may directly and at any time exercise their rights under Art. 7 of Legislative Decree no. 196 of 2003 and under the GDPR, including, in particular, obtaining an indication of:

– the origin of personal data;

– the purposes and methods of processing;

– the logic applied in case of processing carried out with the aid of electronic instruments;

– the identification details of the controller, processors, and the designated representative pursuant to Article 5, paragraph 2;

– the subjects or categories of subjects to whom personal data may be communicated or who may become aware of them as designated representatives in the territory of the State, as processors or persons in charge.

The customer will also have the right to obtain:

– the updating, rectification or integration of data;

– the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed.

In relation to the processing of personal data, the customer may directly and at any time exercise their rights under Art. 7 of Legislative Decree no. 196 of 2003 and under the GDPR, including, in particular, obtaining an indication of:

– the origin of personal data;
– the purposes and methods of processing;
– the logic applied in case of processing carried out with the aid of electronic instruments;
– the identification details of the controller, processors, and the designated representative pursuant to Article 5, paragraph 2;
– the subjects or categories of subjects to whom personal data may be communicated or who may become aware of them as designated representatives in the territory of the State, as processors or persons in charge.

The customer will also have the right to obtain:
– the updating, rectification or integration of data;
– the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed.
You will also have the right to object, in whole or in part:
– for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of collection;
– to the processing of personal data concerning you for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communication.

Type of Data

Navigation data 

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

This information is not collected to be associated with identified interested parties, but by its very nature could, through processing and association with data held by third parties, allow users to be identified.

Data provided voluntarily 

The optional, explicit and voluntary sending of e-mail to the addresses possibly indicated on this site entails the subsequent acquisition of the sender's email address, necessary to respond to requests, as well as any other personal data entered.

The purchase procedure, registration, where present, and other services possibly offered by the terredipuglia.it site provide for the optional sending of personal and non-personal data, in the relevant cases necessary to complete the requested service.

Contact form

FeelGarda.com does not store personal data sent via contact form. The name and email address provided by filling in the form fields are used exclusively for the purpose of receiving and possibly responding to the message sent by the user, and are not stored for future purposes.

Newsletter subscription

The personal data entered by filling in the newsletter subscription forms are stored solely for the purpose of sending subscribers, via email, informative and/or promotional material concerning FeelGarda.com. Users can at any time access their data to view, modify or cancel their subscription, by visiting this link.
It is possible to cancel your subscription through the appropriate "unsubscribe" link present in each email sent by the newsletter system. It is also possible to cancel your profile through this link.

Cookies

FeelGarda.com and third-party providers such as Google and Facebook may use both proprietary cookies and third-party cookies to determine the correlation between website visits and ad impressions, other uses of advertising services, and interactions with those impressions and advertising services. Data may be used for the assessment of responsibility and measures in case of hypothetical computer crimes or alleged sabotage attempts against the site. For more information, please consult our cookie policy.

How We Protect Your Data

FeelGarda.com implements security features such as firewalls and anti-malware to protect the website and its stored content from unauthorized intrusions and cyberattacks.

Rights of the Interested Parties

The aforementioned subjects have the right at any time to obtain confirmation of the existence or not of the data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification (article 7 of the Code regarding the protection of personal data).

Pursuant to the same article, you have the right to request the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, their processing.

If you have an account on this site, you can request to receive an exported file from the site with your personal data, including the data you have provided. You can also request the cancellation of all your personal data stored on FeelGarda.com

This does not include data that we are obliged to keep for administrative, legal or security purposes.

Requests should be sent via e-mail to info@FeelGarda.com

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Contact us by writing to: info@feelgarda.com